If you receive an error message when trying to login to ILLiad with your ECU PirateID, try the following ways to troubleshoot your account or call the library at 252-328-6068 or email us for assistance.
- Only enter your PirateID in the PirateID field. Your PirateID is the beginning of your ECU email address before the @ sign.
- Try manually typing your current PirateID Passphrase into that field rather than using one saved in your browser or password manager. Sometimes they have an old passphrase saved.
- If you can access other ECU resources (e.g. Canvas, ECU email, PiratePort) then it isn't your PirateID or Passphrase that has an issue. If you cannot login to other ECU resources, however, try visiting the PirateID website, https://pirateid.ecu.edu/showLogin.cc, for ways to reset you passphrase.
- Try opening the ILLiad login webpage in a different internet browser (for example, try in Chrome if you used Edge or Safari if you used Firefox). Sometimes something in a webpage might not work well in one browser but will work in another browser.
- Try clearing your internet browser's cache and saved passwords.
- Try rebooting your computer.
Often times one or more of the above methods will allow access to your interlibrary loan account.
If the login still won’t work, please call the Interlibrary Loan Office at 252-328-6068 or email us so we can help you. In the meantime, you may email your needed material citations to us.
